Every missed call is a $3,200–$6,500 case walking to the firm across the street.
We build the complete intake infrastructure that answers, qualifies and converts every inquiry — 24 hours a day, synchronized into the case management system you already run. Not a chatbot. An operating system for your front office.
The measured reality of PI intake
of PI calls go unanswered today
more cases signed with 24/7 coverage
of dead leads recovered with structured follow-up
of attorney time consumed by admin, not case work
Sources: Clio Legal Trends Report, Smith.ai legal productivity research, Attorney Assistant intake benchmarking.
Your case volume isn't a marketing problem. It's an intake problem.
You are already paying to generate the leads. The revenue leak happens in the ninety seconds after the phone rings.
The caller doesn't leave a voicemail
62% of callers who can't reach you dial the next firm instead. After hours, miss rates climb past 60% — and after-hours calls skew toward the highest-severity, highest-value cases.
Five minutes decides the case
Response delays beyond five minutes cut conversion by roughly 80%. Your marketing budget bought that lead; a silent phone line hands it to a competitor for free.
Patchwork tools make it worse
A chatbot here, an answering service there, a spreadsheet in the middle. Disconnected point solutions create new handoff gaps instead of closing the ones you already have.
The solution is structural. One integrated system that captures the call, qualifies the matter, chases the silent lead, writes to your CRM and reports on the outcome — with no handoff gaps for cases to fall through. Only 20% of small firms have built it. Most of your local competitors are still relying on voicemail.
The offer stack
Three tiers of infrastructure, matched to firm scale
Each tier is a complete, deployed system — not a subscription to software your team has to operate.
Tier 1 — Intake Capture System
Recover the 30–50% of calls currently going unanswered.
- 24/7 AI voice intake agent: answers, qualifies by injury type, date and liability
- Instant SMS and chat follow-up on every missed or after-hours call
- Direct sync into Clio, Filevine or Lawmatics — no manual re-keying
Best for: Solo attorneys and 2–3 person firms with no after-hours coverage.
Delivery: Project build · 1 month
Tier 2 — Growth Intake Engine
Recover an additional 20–40% of previously dead leads and see exactly which spend converts.
- Everything in Tier 1, plus a website and SMS chatbot for instant lead response
- Automated multi-touch cold-lead recovery sequences
- Case-status update bot for existing clients
- Conversion dashboard tying every lead source to signed-case outcomes
Best for: 4–10 attorney firms investing meaningfully in ads and SEO.
Delivery: Project build + 3-month optimization retainer
Tier 3 — Full Intake & Retention Transformation
A 24/7 intake stack operating as a replacement for 1–2 full-time intake staff.
- Everything in Tiers 1 & 2, plus document collection and e-signature tracking agents
- Multilingual intake — Spanish-language voice and chat
- Custom reporting and analytics layer for partners
- Quarterly optimization and ongoing retainer partnership
Best for: Multi-location and scaling firms treating intake as core infrastructure.
Delivery: Project build + ongoing monthly retainer
Week 1–2
Discovery
Call audit, CRM and practice-management review, intake script design against your case criteria.
Week 3–4
Build & deploy
Voice agent, chatbot and automation workflows built, tested against live scenarios, and taken live.
Week 5+
Optimization
Staff handoff training, conversion tracking instrumentation, and monthly tuning against results.
Security, integration & accountability
Built to the standard a law firm is held to
Client confidentiality by architecture
Systems are designed around attorney-client privilege: encrypted transport and storage, role-scoped access, retention controls, and full call and consent logging.
Integrates with the stack you run
Native workflows into Clio, Filevine, Lawmatics and your existing phone and ad-tracking numbers. No rip-and-replace, no new system for staff to learn.
Auditable, reviewable, controllable
Every AI interaction is transcribed and reviewable. Escalation rules and human handoff thresholds are set by your firm, not by us.
Performance commitment
We baseline your current answer and conversion rates before build. If the deployed system does not move those numbers, we keep optimizing at no additional build cost.
What firms measured after closing the intake gap
37% more cases signed annually
Moved from business-hours-only phone coverage to 24/7 AI-assisted intake with severity-based routing for weekend and holiday calls.
Georgia PI firm
Partner-firm volume tripled in under 12 months
Replaced voicemail with instant AI call handling and same-minute follow-up, eliminating the 62% voicemail-abandonment leak.
Legal funding company
Attorney hours redirected from admin to case work
Scheduling, intake data entry and CRM updates handled end to end, reclaiming a share of the 48% of time lost to administration.
Small-firm front office
What partners ask before they commit
The calls are coming in today.
The question is who answers them.
Every month without intake infrastructure is a month of signed cases handed to firms that answered first. In one session we will map your leak, size it against your own call volume, and show you the system that closes it.
30 minutes · Strategy, not sales · You keep the blueprint either way